Crashes, Booms, Panics and Government Regulation

Thu, 19 Oct 2006 12:00:00 GMT
Financial markets have an impressive history of gains and progress for prudent and judicious investors. But these advances are often interrupted by powerful and sudden setbacks or forward lurches. What is it about investment psychology, and the structure of financial markets, that causes this? How should we react to short term gyrations that can excite or frighten? And what is the role of government regulation in stabilizing financial markets?

The Secrets of the Great Investors series is a collection of audio presentations that explain, in understandable language, the strategies and principles that have produced great wealth. History’s greatest investors used powerful investing philosophies to produce superior results, and we can learn from their successes and mistakes.

Sobell (Professor of Business History) Lowenstein (author of “Buffett:The Making of an American Capitalist”)
Publisher: Blackstone Audio Inc
Author: Crashes, Booms, and Busts by Robert Sobel, The New Deal and Government Regulation by Roger Lowenstein
Narrator: Louis Rukeyser
ISBN: 0-7861-6489-1

Customer Mania

Sat, 04 Mar 2006 12:00:00 GMT
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

In Customer Mania!, Ken Blanchard, one of America’s biggest bestselling authors and inspiring business leaders, writes of the key to customer service — creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:

Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.

Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.

Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.

Build the Right Kind of Leadership. You can’t do it all yourself, so let your people put their own brains to work and then support them all the way.

From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience — and their customers.

Publisher: Simon & Schuster
Author: Ken Blanchard, Jim Ballard, and Fred Finch
Narrator: Ken Blanchard
ISBN: 074354496X

Deal Makers, Brokers, and Bankers

Thu, 19 Oct 2006 12:00:00 GMT

The institutions and big players of Wall Street shape your financial world in a profound
way; many act on behalf of millions of people as they invest pension funds, retirement plans, or other
group assets. Investment bankers play a key role for companies that sell stock; stock brokers offer
an array of services to fit a number of investor needs. Learn how deal makers, brokers, and bankers
shape your financial opportunities.

The Secrets of the Great Investors series is a collection of presentations that explain, in understandable
language, the strategies, tactics, and principles that have produced great wealth, and how you can
improve you financial future. History’s greatest investors used powerful investing philosophies to produce
superior results, and you can learn from their successes and mistakes.

Lynas (Business Writer & Editor) Hecht (Financial Editor & Writer)
Publisher: Blackstone Audio Inc
Author: Austin Lynas and Henry R. Hecht
Narrator: Louis Rukeyser
ISBN: 0-7861-6499-9